Effective Date: 02 October 2026
Welcome to Hungry Box. Your privacy is important to us. This Privacy Policy explains how Hungry Box (“we”, “us”, “our”) collects, uses, stores, and protects your information when you use our mobile application, website, and related services.
By using Hungry Box, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use Hungry Box:
Personal Information:
* Name
* Mobile number
* Email address
* Delivery address
* Profile information
* Login and account details
Location Information:
With your permission, we may collect your location information to:
* Show nearby restaurants
* Identify your delivery location
* Provide accurate delivery services
* Track your order/delivery where applicable
You can manage location permissions through your device settings.
Order Information:
We may collect:
* Food orders
* Restaurant selections
* Order history
* Delivery details
* Coupons and offers used
* Order status
Payment Information:
Payments may be processed through third-party payment gateways.
Hungry Box may receive limited payment-related information such as transaction ID, payment status, and payment method. We generally do not store your complete card, UPI, or banking credentials on our servers.
Device and Technical Information:
We may automatically collect:
* Device type
* Operating system
* App version
* IP address
* Device identifiers
* Crash reports
* Log information
2. How We Use Your Information
We may use your information to:
* Create and manage your account
* Process and deliver food orders
* Connect customers with restaurants and delivery partners
* Provide order updates and notifications
* Process payments
* Provide customer support
* Verify accounts through OTP
* Improve our application and services
* Prevent fraud and misuse
* Send service-related communications
* Provide offers and promotional communications where permitted
* Comply with applicable laws
3. Sharing of Information
We may share necessary information with trusted third parties to provide our services.
Restaurants:
Necessary customer and order information may be shared with the restaurant preparing your order.
Delivery Partners:
Necessary information such as your name, delivery address, contact details, and order information may be shared with delivery partners for completing your delivery.
Payment Providers:
Payments may be processed through third-party payment gateways.
Service Providers:
We may use third-party providers for:
* Cloud hosting
* SMS/OTP services
* Push notifications
* Analytics
* Customer support
* Payment processing
* Technical infrastructure
Legal Requirements:
We may disclose information when required by applicable law, regulation, court order, or government authority.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Provide our services
* Maintain your account
* Complete transactions
* Provide customer support
* Meet legal and regulatory requirements
* Resolve disputes
* Prevent fraud and misuse
When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.
6. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including:
* Requesting information about your personal data
* Requesting correction of inaccurate information
* Requesting deletion where legally applicable
* Withdrawing consent where processing is based on consent
* Raising a grievance regarding processing of your personal data
You may contact us using the details provided below.
7. Notifications and Communications
Hungry Box may send notifications relating to:
* Order confirmation
* Order status
* Delivery updates
* Account and security notifications
* Important service updates
Promotional communications may be managed through available communication preferences.
8. Cookies and Similar Technologies
Our website and services may use cookies or similar technologies to:
* Remember preferences
* Improve website performance
* Understand usage patterns
* Improve our services
* Support analytics and security
9. Third-Party Services and Links
Hungry Box may use third-party services such as payment providers, mapping services, analytics providers, cloud services, and other external services.
Their privacy practices are governed by their respective privacy policies.
10. Children's Privacy
Hungry Box is not intended for children who are not legally permitted to use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
11. Account Deletion
You may request deletion of your Hungry Box account and associated personal information by contacting us through the contact details below.
Certain information may need to be retained where required by law, for fraud prevention, dispute resolution, or transaction records.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published through the Hungry Box application or website with a revised effective date.
13. Contact Us
For questions, concerns, privacy requests, or grievances, please contact us:
Brand: Hungry Box
Email: [info@hungryboxs.com](mailto:info@hungryboxs.com)
Phone: +91 77948 86061
Location: Nellore, Andhra Pradesh, India
14. Consent
By using Hungry Box and providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, to the extent permitted by applicable law.
Hungry Box
Food delivered to your doorstep.
